TERMS & CONDITIONS

Effective Date: MARCH 12, 2026

Welcome to SOREL! By purchasing on our website, you agree to the following terms and conditions. Please read them carefully.

Product Understanding:
By making a purchase, you acknowledge that you have thoroughly read the product description and understand the features, specifications, and characteristics of the hair extensions you are ordering.

Return and Exchange Policy:
You agree to comply with our return and exchange policy outlined on our website. This policy includes information on eligible return periods, conditions for exchanges, and any associated fees. Please review these terms to ensure a smooth return or exchange process.

Order Changes and Cancellations:
Once an order is submitted, changes or cancellations cannot be made. This includes, but is not limited to, changes to items, shipping addresses, or other order details. Please review your order carefully before completing your purchase.

Shipping Information:
SOREL is based in the United States, and shipping details, including estimated delivery times and costs, are provided during checkout. Please review this information before finalizing your order.

Processing Time:
All orders require a processing time of 3–7 business days before shipment. This processing period is separate from the selected shipping method and allows for order verification, preparation, and quality assurance.

Quality Assurance:
We take pride in delivering high-quality hair extensions. If you believe you have received a defective or damaged product, please refer to our return and exchange policy for next steps.

Delivery and Signature Requirement:
Orders over $500 will require a signature upon delivery to confirm receipt. If no one is available to sign, the carrier may attempt re-delivery or hold the package for pickup. Please ensure someone is available at the delivery address, as SOREL is not responsible for delays caused by missed signatures.

Governing Law:
These terms and conditions are governed by the laws of the United States. Any disputes arising from these terms will be handled within the appropriate legal jurisdiction.

Contact Information:
If you have any questions or concerns, please contact SOREL at sorelhair@gmail.com.

By completing your purchase, you confirm that you have read, understood, and agreed to these terms and conditions.

Thank you for choosing SOREL!