LOVE IN EVERY STRAND
SOREL believes a woman’s hair is more than just a look, it’s her signature. You deserve hair that mirrors your confidence and individuality. That’s our purpose because beauty isn't created, it's revealed.
HAIR MAINTENCE: WASH & HEAT
Wash with sulfate-free shampoo before installing. Detangle gently with a wide-tooth comb and moisturize with a lightweight leave-in. Shampoo biweekly and co-wash if needed for lasting softness.
Heat: Always use a heat protectant. Though our hair withstands up to 400°F, use lower temperatures to maintain shine and strength. If you wouldn’t do it to your natural hair, don’t it to your extensions
HAIR ROUTINE & SCALP CARE
Night Routine
Wrap your bundles around your head (doobie method) or use pins/rollers to keep it smooth overnight. Then use a satin scarf or bonnet to reduce friction. You can also sleep on a silk pillowcase for extra protection.
Moisture & Scalp Care
Use lightweight oils like bio silk or virgin tea tree oil to keep your scalp hydrated.
Hair Origin & Fullness
Where does SOREL hair come from?
SOREL hair is 100% raw Vietnamese, sourced directly from donors and never mixed or processed. Each bundle is hand-selected for its natural shine and thickness. We believe in transparency, quality, and authenticity, so what you see is what you get: soft, versatile hair that lasts with proper care.
How many bundles per install?
Based on your install's length:
12" to 14" - 2 bundles
16" to 20"- 3 bundles
22" and up - 3 to 4 bundles ( remember 4 bundles = 400g of hair)
Coloring & Styling
Yes, SOREL Hair Extension should be "chemically processed" by a State Licensed Cosmetologist ONLY.
Dyeing Tip: If you're allergic to PPD, I recommend Olia. After dyeing, restore moisture using the Pantene Oil Blend System.
Styling Tip:
Best way to define curly bundles after coloring:
- For shine: The Doux Foam
- For soft, less shiny curls: use Miss Jessie's Pillow
Washing Tip : What products do you recommend?
Alove Pantene's Intensive Oil Repair line.
PROFESSIONAL MAINTENANCE AND INSTALLATION ARE STRONGLY SUGGESTED
Preorders & Restocks
Where is my pre order?
All Orders containing any "Pre-Order" items) are processed and fulfilled within approximately 10-15 Business Days (excluding weekends and holidays) of order placement You will receive a shipment confirmation email at the full completion of your order's processing.
When does the restock go live?
Restocks go live @ 3PM CST. Orders placed before 2 PM EST ship the same day. After 2 PM order ship the next business day.
Do notifications give early access to shop?
No, notifications are just alerts that hair is restocking
Delivery Expectations
How long does it take to receive my hair after ordering?
For in-stock items, All completed orders are processed within approximately 3- 5 Business Days (excluding weekends and holidays) of order placement if you’re in the US. If you're international, it may take a bit longer depending on your location.
Tracking:
You'll automatically receive a tracking link once an order completes processing and is preparing for dispatch. If you have not received a tracking number, your order is still being processed.
Can't Locate Order
What if I can't locate my "delivered" order?
Please contact our shipping provider for assistance with a mail search.
If further assistance is needed, please email our customer support. Customers must initiate all "order" investigations with our customer support within 30 days of your order's dispatch date.
Return & Cancel
Can I return my order?
Thank you for shopping with us. Please note that we do not offer refunds for failure to review our Store Policies prior to purchasing. This especially includes our Shipping, Tracking, and Fulfillment Policy and our Returns, Refunds, and Cancellation Policy. Please review our Returns and Refunds, and Cancellation policy.
Can I cancel my order?
Yes, If you have not received a shipment notification email your order can be canceled. Please send your request to: sorealhair@gmail.com
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